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Canine Technology: Be More Dog

I’ve seen a bit of discussion online about the new O2 ad from VCCP – not all of it positive. But before I go on, have a look for yourself:

I like it. Yes, it’s not instantly clear what it’s got to do with phones and yes we’re probably reaching saturation point in terms of animals in ads what with all those meerkatscats with thumbs and dancing ponies – and that’s before you even rewind back to the PG chimps and Andrex Puppy.

But ‘be more dog’ made me feel and it made me think. Even a cynical cat person like myself had a hard time suppressing a smile – and that’s something you can’t say for a lot of the crap that fills up the breaks. And if you want the plannery bollocks, there’s a nice observation in there about how jaded we are about technology, and in Britain, how jaded people are about life in general. We moan about our mobile internet being a little slow but forget that it didn’t even exist (for most of us) ten years ago.

The sign of a good creative idea is that it contains a point of view that transcends a specific execution and offers a platform for new thinking – and this campaign probably needs to build a bit more before it really starts to feel distinctively ‘O2′.

But the TV spot also shows the importance of ‘how you say it’ in the first place – in this case the power of a simple analogy. If Samsung or LG had tried to tackle this topic, we probably would have ended up with some generic, pompous guff about ‘limitless possibilities’ or ‘the power of curiosity’. ‘Be more dog’ manages to talk optimistically about technology in a way that’s down-to-earth and charming.

If you’re still reading, there are also some interesting digital extensions – throw frisbees from your phone to your PC, make a (rather heavily branded) cat/dog video for a friend or watch Dom Jolly getting overexcited about cool new gadgets etc

Effectiveness: the long and short of it

Thanks to @Allan_Blair I was lucky enough to stumble across yesterday’s live stream of the Thinkbox / IPA event: ’Advertising Effectiveness: the long and the short of it’.

The keynote was by Les Binet and Peter Field, two guys who are obviously much smarter than most of us, but still manage to talk about marketing in a compelling and straight-forward way. A few years ago they mined nearly a thousand IPA effectiveness case studies for their ‘Marketing in the Era of Accountability’ study, providing hard evidence in support of emotionally-driven fame campaigns over rational persuasion and lazy ‘loyalty’ thinking.

Yesterday’s presentation seemed to be more of an evolution than a revolution in their thinking, however, it was still packed full of great observations and recommendations based on updated analysis of the IPA effectiveness databank.

The Power of Emotion in Advertising 

It shouldn’t be news to anyone by now that emotionally-driven campaigns are consistently more effective, especially over the longer term. However, there seem to be many clients that still don’t believe this so above is some more evidence for the sceptics, based on Binet & Field’s long-term analysis of the IPA databank.

I’m greatly enjoying Daniel Kahneman’s ‘Thinking Fast and Slow’ at the moment so was particularly interested in how the guys applied Kahneman’s thinking to campaign strategy. For those not familiar with the book, Kahneman uses ‘System 1′ to refer to fast, intuitive, emotionally driven decision making, while ‘System 2′ is in charge of the slower, more taxing, rational thought processes. Kahneman’s work gives context Binet & Field’s findings: contrary to our desire to be perceived as rational beings, in fact the majority of our decision-making is emotionally-driven, a product of ‘System 1′.

While rational messaging is important at an activation level, without prior emotional priming we’re much less likely to even consider what it’s got to say – the so-called ‘halo’ effect. In fact, in many cases these rational messages actually work by helping us post-rationalise an emotionally-driven decision: “I know the Porsche wasn’t your first choice for a family car, but with a top speed of 200mph it will be handy for getting to hospital in time if the baby comes early”.

 

The Importance of Long-Term Thinking on Short-Term Objectives

While the above slide distinguishes between short and long term responses, one of the other key points of the session was the relationship between these objectives. One area where this is particularly important is around price sensitivity.

In line with Byron Sharp’s findings, Binet & Field’s research showed that while price promotions can have a short-term positive impact on sales, they have been shown to have a significant negative impact on price sensitivity and brand value over the long term. Instead, Binet & Field propose value-added ‘consumer promotions’ such as gift with purchase or competitions as an alternative to discounting.

Furthermore, even where the objective is short-term sales, ‘brand response’ campaigns – ie involve a brand-building component as well as an activation component – were shown to be significantly more effective in driving salience, market share and profit than traditional direct response ideas, e.g. rational direct response messages.

This seems particularly important in categories like cars where the buying cycle is quite long – just because I’m not in the market for a car now, doesn’t mean I might not buy one in a year’s time. However if the sole focus of advertising is activating those who are ready to buy now with a rational message, it’s wasting the opportunity to influence longer term prospects.

 

Today’s Wastage Might Be Next Year’s Target Consumer

One of the most interesting parts of the presentation for digital agencies was around the implications for targeting and measurement. What is clear from the findings is that the most powerful effects of advertising (and I use this in the broadest sense) are only visible over the long term. Furthermore, achieving these large, long-term effects requires broad reach and appeal – a direct challenge to conventional wisdom that obsessive targeting brings greater efficiency. As we saw with ‘brand response’ campaigns, the long-term benefits of building broader brand equity – and ideally fame – significantly outweighs any perceived media wastage. In fact, today’s wastage might be next year’s target consumer, or failing that, an influencer.

This poses a challenge for digital agencies, many of whom peddle ‘real-time data’ as the answer to everything and focus on immediately measurable intermediate measures (click-throughs, shares, likes, tweets, direct conversions etc) over long-term brand equity and profit.

The Implications:

  1. We need to take a much longer term view of campaign objectives and ensure that even where we have short-term goals, we are still contributing to long-term brand success – often this will mean refreshing rather than reinventing existing brand assets and developing ‘brand response’ campaigns, not just ‘direct response’ ads
  2. We stop the simplistic ‘TV bad, digital good’ rhetoric –  TV is still the most effective tool in brand building and trashing it continually just undermines the credibility of the digital industry
  3. We make an effort to better understand the role of digital in the mix, how it is used to complement other channels like TV, where is it used best for activation (e.g search, direct response media) and where it is more effective over the long term (e.g. online video, social media – when used as a way of building and broadening influence, not just preaching to the converted)
  4. We take a longer term view of measurement and put digital metrics in context. The first thing to do is acknowledge that ‘real-time’ data and today’s online media attribution models fail to take account of some of the most important effects of advertising activity – long term brand building. If we continue to obsessively optimise against short-term intermediate measures, we risk damaging long-term brand equity. The second, more challenging part is that we need to build measurement frameworks that balance short-term, digital behavioural metrics with long-term, offline equity and sales measurement

I’ve touched on a few of the bits I found interesting at the time but this is just a fraction of what was discussed. I strongly suggest checking out the full presentation at Brand Republic.

Note: The slides above are all the work of Les Binet and Peter Field so please credit them as required.

 

Planner Wanted at Razorfish / Digitas Hong Kong

Good news for aspiring planners – we’re looking for a Junior Planner here in Hong Kong to work on Razorfish and Digitas regional clients across Asia Pacific.

You might have a couple of years’ experience in a digital or ATL agency, either as a planner or someone who’s keen to become one. Either way, attitude is more important than experience. As this is a regional role, an international outlook is important – the Junior Planner should have an opinion on brands, marketing and culture across APAC. You also need to understand how and why people use digital technology, but not necessarily the technical details.

Ideally you have a good foundation in research (desk research, qual and quant, web analytics, social media monitoring etc). However, more important is the desire to apply this, to separate the interesting from the irrelevant, inspire compelling creative ideas and practical strategies.

The output of our work is mainly digital, however, it’s not about how many social networks you’re on or using the latest buzzwords (in fact the latter is actively discouraged). We want someone who thinks about people first, technology second – you need to be able to cut through the industry hype.

As it’s a Junior role, we don’t expect you to have all the answers on day one but fluent spoken and written English is essential. Cantonese, Mandarin or another Asian language is also highly valued so we’re especially keen to hear from local candidates.

Razorfish and Digitas are two of Publicis Groupe’s biggest digital agencies and our APAC team is still growing so there’s plenty of opportunity to develop. We also believe the best ideas happen when you enjoy what you do so hopefully you’ll have a bit of fun along the way.

If you’re interested drop me your CV to ben.decastella@razorfish.com, tell us a bit about yourself as well as brief explanation of a campaign or piece of work you particularly like and why. Ta.

Why getting early negative reviews can be a good thing

 

If you’ve ever struggled to convince a client on the benefits of allowing negative comments about their products, here’s one for you. A piece in Harvard Business Review (thanks @euanwilcox) reveals that getting bad reviews early on can actually be good in the long run.

The findings come from a study of 51,854 reviews contributed to Amazon, covering 858 books from 2000 to early 2004. Researchers Ye Hu and Xinxin Li  found that recent user comments often focus more on addressing the previous reviews than evaluating the book itself. Meaning that books that initially received negative reviews often ended up with broadly positive reviews at the top, and vice versa.

Why? The authors cite two main reasons: expectations and self-selection:

Your friend’s assertion that “The Tree of Life” is the greatest movie you’ll ever see is pretty much a guarantee that you’ll be scratching your head afterward…An expectation disconnect is one of the factors that prompt readers to post reviews…

Self-selection refers to readers’ motives for taking the time to write. Some contribute reviews in order to correct what they see as misperceptions; others do so just because they like to be contrary in order to stand out. Either way, the result tends to be disagreement with the initial wave of reviews.

This follows previous research into Amazon reviews suggesting that the specificity of a review can be as telling as whether the overall sentiment is positive or negative.

Idea Envy: VW BlueMotion Roulette

This is one to file under ‘ideas you wish you’d come up with’ – in this case it was VW’s Norwegian agency Apt that got there first.

So how do you make people care about a boring-but-important feature like a car’s fuel consumption? What about asking consumers to upload their favourite fuel-economy related stories to your Facebook page? Or not.

In fact, these guys decided it would be more fun to turn one of Norway’s longest highways into a giant game of roulette. The person who correctly predicts where the BlueMotion will run out of fuel gets to keep one – finally giving people a real reason to research fuel economy…

(Kudos to @lyndonjhale for spotting this)

This post first appeared on Amnesia Blog.